For Purchase by private consumers on mobel-copenhagen.com.
Seller is:
Møbel Copenhagen ApS
CVR 10115558
Christianshusvej 4, 2970 Hørsholm
shop@mobel-copenhagen.com
+45 33 93 26 30

Møbel Copenhagen ApS is hereinafter called “Møbel or mobel-copenhagen.com”.
The following terms and conditions applies to consumers. The consumer/End-user is in the following called “Purchaser”.
Prices listed once logged into the professionals session are exclusive VAT and transport costs.

These general Conditions of Sale and Terms of Delivery & Shipping shall apply in the absence of the express written agreement to the contrary between Purchaser and Møbel Copenhagen Aps, CVR-nr. 10115558. The General Conditions of Sale and Terms of Delivery & Shipping shall supersede any and all previous agreements and shall apply to any agreement made between Purchaser and Møbel Copenhagen unless otherwise agreed. Right of withdrawal applies only to consumers purchasing on mobel-copenhagen.com.

Payment and prices
All prices at mobel-copenhagen.com are incl. VAT and exclusive of costs of transportation. Payment with Visa and a number of international credit cards is possible.

Claims and warranty right
When purchasing an item at mobel-copenhagen.com Danish Legislation including the Danish Sale of Goods Act will apply. Any defects or errors must be reported within 24 months after receipt of the Goods. The Purchaser can only complain about errors and defects that appear within 2 years after receipt of the Goods. It is the Purchaser’s duty to specify and if requested by mobel-copenhagen.com to demonstrate and further specify the error or defect. For details please contact mobel-copenhagen.com.

Minor knots and pin holes, differences in sewing, shade as well as strong and weak annual rings are a sign of genuineness and cannot be considered as defects.

The following will be exempted from warranty rights: ordinary wear and tear, as well as wear and tear defect caused by incorrect care or inappropriate use of the product. Direct sunlight and heat from i.e. radiator may faith or dry out surfaces of wood, fabric and leather and will be exempted from warranty right.

Risk of goods
If the Goods has been damaged or deteriorated after Purchaser has received it, the Purchaser will retain his right of withdrawal within 14 days if the damage or deterioration is not due to negligence or lack of care for which the Purchaser is responsible. It is always recommended to return the Goods in original packaging.

Right of withdrawal
mobel-copenhagen.com gives Purchaser 14 days right to withdraw from the purchase valid from the day of receipt of the Goods. You must notify mobel-copenhagen.com within the 14 days. All orders are required to be returned in the same condition and quantity as received. The deadline is fulfilled when you return the Goods within 14 days. You shall pay for delivery expenses related to the return of the Goods.

Items that are made to order cannot be returned to Møbel. This is always informed at the product page when ordering items at mobel-copenhagen.com.

How to return Goods bought at mobel-copenhagen.com:

1. Notify Møbel about the items you wish to return by email within 14 days of receipt of the Goods. The invoice for the item you want to return has to be included.
You may also choose to notify Møbel of withdrawal of one or more items purchased by using the Standard Withdrawal Form, which you will find at mobel-copenhagen.com or here. If you wish to use the Standard Withdrawal Form, please fill out the form and return it to Møbel by email within 14 days of receipt of the Goods.

2. Return item(s) in original packaging within 14 days to the address below. The deadline is fulfilled when you return the product within 14 days. Print out the invoice and include it in the package along with the item(s) you are returning.

3. The return shipping costs shall be paid by you and are not covered by Møbel.

4. All items returned must be in the same condition and quantity as it is received, which is also applicable to the packaging and information label on the item. If not, a deduction will be made in the refund similar to the decrease of value of the item(s).

5. You will receive the refund after the package is received at our warehouse and the condition of the items has been verified.

Return address:
Translogic / Møbel Copenhagen ApS
Hammerholmen 39 – 41
2650 Hvidovre
Denmark

Reservations
Møbel makes reservations for price changes, typing errors, force majeure as well as delivery failures for which shipping companies are responsible.

Made to order
Made to order items cannot be returned. Made to order cannot be changed or cancelled once the order confirmation has been sent to the Purchaser. When ordering made to order, the standard return policy is not applicable.

Made to order products are shown with a made to order label at the product page, checkout and at the order confirmation.

Privacy Policy
Møbel collects and processes your personal data in accordance with applicable data protection law. You will find our Privacy Policy here

All purchase orders are saved by Møbel for 5 years.

Gift certificates and discount codes
We do not issue discount codes or gift certificates.

We do not ship to countries outside the EU.
We do not ship to the UK at the moment.

Shipping cost and time of delivery
Shipping costs vary depending on the items that are ordered and country of delivery. To see the prices on specific items, add the item to the cart and go to check out.

All orders are packed and shipped on Wednesdays every week. This means the delivery time will vary depending on which date the order was placed. For stock items the delivery will be within 1-2 weeks. For made to order items the delivery may vary from 2-6 weeks. Orders that include both made to order items and stock items will be delivered separately.

Orders within EU
Orders are shipped with GLS, UPS, DSV, TNT, LGT and Schenker at the curbside. In special cases other freight solutions will be used. The stated delivery date is indicative and may therefore be waived. Once the order is confirmed, you will be contacted by a shipping company about the time of delivery, since all deliveries require the Purchaser to be at home at the time of delivery.

Delivery within a requested time frame is not possible.
Unpacking of furniture and disposal of pallets are not included.

If unfortunate transport damages occur, this must be reported in writing upon delivery directly to the courier and proof of reporting of damage in writing upon receipt of the Goods shall be sent to Møbel. If the Goods have been damaged or deteriorated after the Purchaser received it, Purchaser will retain his right of withdrawal within 14 days if the damage or deterioration is not due to negligence or lack of care for which Purchaser is responsible. It is recommended to store the original packaging as the product may be returned.

Møbel Copenhagen ApS
CVR 10115558
Frederiksgade 1, 1265 Copenhagen K
shop@mobel-copenhagen.com
+45 33 93 26 30

CONSENT EXPLAINED
I would like to receive newsletters regarding Møbel Copenhagen´s products and events on e-mail. In order to receive newsletters, Møbel Copenhagen will register your name and e-mail address. You can at any time withdraw your consent to receive newsletter. You do this by unsubscribing here.

Møbel Copenhagen´s marketing promotion includes relevant service updates, information, offers, competitions and events. The personalized marketing you receive is based on the information you enter and the cookie consent you have accepted. To learn more about how we treat your personal information, we encourage you to read our Privacy Policy here.

PRIVACY POLICY
Møbel Copenhagen Aps takes privacy and security concerns seriously and it is important for us to ensure your personal information is protected when using our services. This privacy policy sets out how and why we collect, store, process and share your personal data. This policy also tells you what your rights are in relation to the personal data you give to us. 

Møbel Copenhagen collects and processes personal data in accordance with applicable data protection law.

When Møbel Copenhagen collect your personal data? 

• When you access our website
• When you purchase products from us
• When you sign up for our newsletter
• When you contact our customer service team
• When you engage with us on social media by mentioning/tagging us or by contacting us directly. 

What personal data does Møbel Copenhagen collect?
Møbel Copenhagen only collects data that is needed for the purposes mentioned below.
The personal data we collect from you can include your name, email address, phone number, country, your purchasing activity, your payment information and information you provide when you contact our customer service team and when you engage with our social media platform.

What does Møbel Copenhagen use your personal data for?
Møbel Copenhagen uses your personal data to provide you with information, products and services that you request or purchase from us.

• Fulfilment of your order
  To handle your order, we need some important information from you. When you order from us, you provide us with your name, address, email, phone number, payment details and, of course, which products you’ve ordered. We will register the personal data that you provide to us.
  
  When you complete an order, your payment is processed by our payment solutions partners and your order is sent to our warehouse partner. When your order is packed and ready to ship, we share your name, address, email and phone number with our carrier partners to fulfil your delivery.
  
  Our warehouse partner, payment solutions partners and carrier partners are committed to keeping your data safe.
• Customer service
  If you contact our customer service, we will register the personal data you provide us with. Our customer service has access to all your order information, so we can help you in the best possible way, whether you have questions about the status of your order, or if you need to return an item. Our customer service also has access to all previous correspondence, in order to provide an optimal service.
• Improvement of your user experience
  Møbel Copenhagen constantly strives to give you the very best user and shopping experience on our websites. We do that in different ways, but an important part of it is being able to track your browsing on our site. We do that by using cookies. You can read more about cookies here. We also use your browsing behaviour to work out optimal stock levels. Lastly, we use your browsing data and your orders to recommend products that we think may be of interest to you.
• Marketing
  Møbel Copenhagen also uses your personal data to create more relevant marketing for you. We divide our marketing into the following overall types: newsletters for which you have signed up and marketing that is based on you having accepted our cookies.
• Regulatory requirements
  In addition to the above-mentioned processing of your personal data, we use and store your personal data in order to comply with regulatory requirements, e.g. bookkeeping regulations.

LEGAL BASIS FOR COLLECTING AND USING YOUR PERSONAL DATA
Møbel Copenhagen collects and uses your personal data on the following legal basis:

• Our fulfilment of a contract (fulfilment of your order)
• Our legitimate interest (customer service to improve your user experience)
• Your consent (newsletter)

SECURITY
Møbel Copenhagen has implemented a number of security measures to ensure that our internal procedures comply with the security standards required in accordance with applicable data protection law. We always strive to protect your personal data in the best possible way.

YOUR RIGHTS
As a consumer in the EU, your personal data rights are covered by the General Data Protection Regulation (GDPR). This means that your rights as a data subject are the same in all EU Countries.

You are entitled to access data about you that has been processed by us, however, this is subject to certain statutory exemptions. You are also entitled to be forgotten, meaning you can file a request asking that we delete the data we have registered about you. We may not be able to delete all the data, as we are required to continue to store certain data in order to comply with legal requirements. You are also entitled to object to the collection and further processing of your personal data. In addition, you are always entitled to have potentially incorrect personal data corrected and complain about how we handle your personal data.

CHANGE OF INFORMATION OR DEREGISTRATION, ETC.
If you would like us to update, change or delete personal data that we have registered about you, or if you do not wish to receive additional messages from us, or if you have questions regarding the above guidelines, please contact us at hello@mobel-copenhagen.com.

STORAGE OF DATA
Møbel Copenhagen Aps will process and store your personal data for as long as it is permitted under applicable data protection law. By using Google Analytics we follow their settings. The maximum amount of time that Analytics will retain Google-signals data is 26 months. By default, Google signed-in data expires after 26 months. By using Facebook Pixel, data is stored for 180 days.

DISPUTES
Danish legislation regulates any circumstances or any disputes, which may occur in connection with usage of the website.

Policy Changes
Møbel Copenhagen’s Privacy Policy will be updated continuously, so please keep updated with the latest version of our policy when using our services.

Right  to file a complaint to the Danish Data Protection Agency
You have the right to submit a complaint to the Danish Data Protection Agency concerning Møbel Copenhagen’s handling of your personal data.

The contact information is as follows:

 Datatilsynet
Carl Jacobsens vej 35
2500 Valby
Tel: 33193200 /e-mail:dt@datatilsynet.dk
www.datatilsynet.dk’’

Questions
If you have any questions about Møbel Copenhagen´s Privacy Policy or your rights under it, please contact: 

Møbel Copenhagen Aps
Frederiksgade 1
DK –  1265 København K
Denmark
+45 3393 2630

 MøbelCopenhagen Aps is the “Data Controller” of any personal data it may collect, process and store about you, unless we inform you otherwise. 

This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to control the cookie preferences. For further information on how we use, store, and keep your personal data secure, see our Privacy Policy.

You can at any time change or withdraw your consent from the Cookie Declaration on our website
Learn more about who we are, how you can contact us, and how we process personal data in our Privacy Policy.
Your consent applies to the following domains: mobel-copenhagen.com

What are cookies ?
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.
How do we use cookies ?
As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

What types of cookies do we use ?
Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket, and checkout securely.

Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. These data help us understand and analyze how well the website performs and where it needs improvement.

Marketing: Our website displays advertisements. These cookies are used to personalize the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns.
The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.

Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing content of the website on social media platforms.

Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.

The below list details the cookies used in our website.

How can I control the cookie preferences ?
Should you decide to change your preferences later through your browsing session, you can click on the “Privacy & Cookie Policy” tab on your screen. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more about how to manage and delete cookies, visit wikipedia.org, www.allaboutcookies.org.