Møbel Copenhagen takes privacy and security concerns seriously and it is important for us to ensure your personal information is protected when using our services.
This policy also tells you what your rights are in relation to the personal data you give to us.
Møbel Copenhagen collects and processes personal data in accordance with applicable data protection law.
1. When Møbel Copenhagen collect your personal data?
When you access our website
When you purchase products from us
When you sign up for our newsletter
When you contact our customer service team
When you engage with us on social media by mentioning/tagging us or by contacting us directly.
2. What personal data does Møbel Copenhagen collect?
Møbel Copenhagen only collects data that is needed for the purposes mentioned above.
The personal data we collect from you can include your name, email address, phone number, country, your purchasing activity, your payment information and information you provide when you contact our customer service team and when you engage with our social media platform.
3. What does Møbel Copenhagen use your personal data for?
Møbel Copenhagen uses your personal data to provide you with information, products and services that you request or purchase from us.
Fulfilment of your order
To handle your order, we need some important information from you. When you order from us, you provide us with your name, address, email, phone number, payment details and, of course, which products you’ve ordered. We will register the personal data that you provide to us.
When you complete an order, your payment is processed by our payment solutions partners and your order is sent to our warehouse partner. When your order is packed and ready to ship, we share your name, address, email and phone number with our carrier partners to fulfil your delivery.
Our warehouse partner, payment solutions partners and carrier partners are committed to keeping your data safe.
If you contact our customer service, we will register the personal data you provide us with. Our customer service has access to all your order information, so we can help you in the best possible way, whether you have questions about the status of your order, or if you need to return an item. Our customer service also has access to all previous correspondence, in order to provide an optimal service.
Improvement of your user experience
Møbel Copenhagen constantly strives to give you the very best user and shopping experience on our websites. We do that in different ways, but an important part of it is being able to track your browsing on our site. We do that by using cookies. You can read more about cookies here. We also use your browsing behaviour to work out optimal stock levels. Lastly, we use your browsing data and your orders to recommend products that we think may be of interest to you.
Møbel Copenhagen also uses your personal data to create more relevant marketing for you. We divide our marketing into the following overall types: newsletters for which you have signed up and marketing that is based on you having accepted our cookies.
In addition to the above-mentioned processing of your personal data, we use and store your personal data in order to comply with regulatory requirements, e.g. bookkeeping regulations.
4. LEGAL BASIS FOR COLLECTING AND USING YOUR PERSONAL DATA
Møbel Copenhagen collects and uses your personal data on the following legal basis:
Our fulfilment of a contract (fulfilment of your order)
Our legitimate interest (customer service to improve your user experience)
Your consent (newsletter)
Møbel Copenhagen has implemented a number of security measures to ensure that our internal procedures comply with the security standards required in accordance with applicable data protection law. We always strive to protect your personal data in the best possible way.
6. YOUR RIGHTS
As a consumer in the EU, your personal data rights are covered by the General Data Protection Regulation (GDPR). This means that your rights as a data subject are the same in all EU Countries.
You are entitled to access data about you that has been processed by us, however, this is subject to certain statutory exemptions. You are also entitled to be forgotten, meaning you can file a request asking that we delete the data we have registered about you. We may not be able to delete all the data, as we are required to continue to store certain data in order to comply with legal requirements. You are also entitled to object to the collection and further processing of your personal data. In addition, you are always entitled to have potentially incorrect personal data corrected and complain about how we handle your personal data.
7. CHANGE OF INFORMATION OR DEREGISTRATION, ETC.
If you would like us to update, change or delete personal data that we have registered about you, or if you do not wish to receive additional messages from us, or if you have questions regarding the above guidelines, please contact us at email@example.com.
Møbel Copenhagen A/S will process and store your personal data for as long as it is necessary and permitted under applicable data protection law.
Danish legislation regulates any circumstances or any disputes, which may occur in connection with usage of the website.
10. Policy Changes
DK - 2150 Nordhavn
+45 3393 2630
MøbelCopenhagen A/S is the “Data Controller” of any personal data it may collect, process and store about you, unless we inform you otherwise.